RIGHT TO WITHDRAW FROM THE CONTRACT models118.com
Product return, exchange
RIGHT OF WITHDRAWAL
Please be informed that in the models118.com shop you have the right to withdraw from the purchase contract within 14 days without giving any reason.
The period for withdrawal shall expire 14 days from the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods.
To exercise your right of withdrawal, you must inform us:
J&L Models Katarzyna Tyła
41/51 m10 Orlik-Ruckemann Street, 42-202 Częstochowa,
email: models118com@gmail.com
of his/her decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but it is not obligatory.
CLICK AND DOWNLOAD >>> RETURN FORM [en]
CLICK AND DOWNLOAD >>> RETURN FORM [en]
To observe the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
In case of return or complaint, the goods are sent back to the company's address.
Please note that we do not accept returns sent by ordinary or registered mail. Returns should be sent by parcel post or courier service.
CONSEQUENCES OF WITHDRAWAL FROM THE PURCHASE CONTRACT
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the extra costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.
We may withhold reimbursement until you have received the item or until you have supplied us with proof of its return, whichever event occurs first. If you withdraw from the purchase contract, you will have to bear the direct costs of returning the purchased item - shipping the goods to the seller.
Complaints
Any complaints related to the Goods or performance of the Sales Agreement, the Customer may address in writing to the address of the Seller:
J&L Models Katarzyna Tyła
41/51 m10 Orlik-Ruckemann Street, 42-202 Częstochowa,
email: models118com@gmail.com
In order to consider the complaint of the Goods, the Client should send or deliver the Goods to the Seller.
(3) The customer sending the goods for warranty complaint may use a ready-made complaint form:
CLICK AND DOWNLOAD >>> COMPLAINT FORM [en]
CLICK AND DOWNLOAD >>> COMPLAINT FORM [en]
The Seller shall, within 14 days from the date of request containing the complaint, respond to the complaint of Goods or complaint related to the implementation of the Sales Agreement reported by the Customer.
5) In the case of a Customer who is a Consumer, the Seller shall cover all documented costs of complaint, in particular the cost of delivery of the complaint Goods to the Seller and the cost of sending the Goods back to the Customer.
(6) We do not accept complaints sent by ordinary or registered mail.
7. the Online Dispute Resolution platform for disputes between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking to resolve out-of-court a dispute concerning contractual obligations arising from an online sales or service contract (for more information see the website of the platform itself or the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
HANDBOOK
The Seller ensures delivery of Goods free from physical and legal defects. The Seller shall be liable to the Customer if the Goods have a physical or legal defect (warranty).
(2) If the goods have a defect the Customer may:
a) make a declaration to reduce the price or withdraw from the Sales Agreement, unless the Seller immediately and without undue inconvenience for the Client exchanges defective Goods for goods free from defects or removes defects. This restriction shall not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to fulfil the obligation to replace the Goods with goods free from defects or remove defects. The Client may, instead of the removal of defects proposed by the Seller, demand replacement of the Goods for goods free from defects or, instead of replacement of the Goods, demand removal of defects, unless bringing the Goods into conformity with the agreement in the way selected by the Client is impossible or requires excessive costs in comparison with the way proposed by the Seller. In the assessment of the excessive costs, the value of the Goods free from defects, type and significance of the identified defect shall be taken into account, as well as inconvenience to which the Client would be exposed in another way of satisfaction.
b) demand to replace the defective Goods with Goods free from defects or remove the defect. The Seller shall be obliged to replace the defective Goods with Goods free from defects or remove the defect within a reasonable time without undue inconvenience for the Client. The Seller may refuse to satisfy the Client's request if bringing the defective Goods into conformity with the Sales Agreement in a way selected by the Client is impossible or, in comparison with other possible ways of bringing them into conformity with the Sales Agreement, would require excessive costs. The costs of repair or replacement shall be borne by the Seller.
The Customer who exercises the rights under warranty is obliged to deliver the defective item to the Seller's address:
J&L Models Katarzyna Tyła
41/51 m10 Orlik-Ruckemann Street, 42-202 Częstochowa,
email: models118com@gmail.com
In case of complaint, the cost of delivery is covered by the seller.
(4) The Seller shall be liable under the warranty if a physical defect is found before the lapse of two years from the delivery of the Goods to the Client. Claim for removing the defect or replacing the Goods with Goods free from defects shall expire after one year, but this period cannot end before the lapse of the period specified in the first sentence. Within this time limit, the Client can withdraw from the Sales Agreement or make a declaration of price reduction due to defects of the Goods. If the Client demanded replacement of the Goods for defect-free ones or removal of defects, the time limit for withdrawal from the Sales Agreement or making a declaration of price reduction shall commence upon ineffective expiry of the time limit for replacement of the Goods or removal of defects.
(5) Please be informed that any Consumer may use out-of-court complaint and redress procedures. For this purpose, the EU online platform ODR, available at: http://ec.europa.eu/consumers/odr/. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking to resolve out-of-court a dispute concerning contractual obligations arising from an online sales or service contract.
08.09.2021
