This page provides the legal information about the operator of Models118, in line with the requirements of the EU E-Commerce Directive (Directive 2000/31/EC, Article 5) and applicable Polish business law. Below you will find our full company details, business registration, contact methods, and the legal framework that governs both our operations and your rights as a consumer.
Although Polish sole proprietorships are not legally required to publish a German-style Impressum (Telemediengesetz §5 applies only to providers established in Germany), we provide this disclosure voluntarily, both to comply with the EU E-Commerce Directive and to give every customer across our 27 European markets clear access to the information needed to verify our identity and assert their consumer rights.
Site operator
J&L Models Katarzyna Tyła (Sole Proprietorship)
Ogrodowa 66B
42-202 Częstochowa
Poland
Email: contact@models118.com
Phone: +48 889 077 455
VAT ID: PL9492040150
Legal representative
Katarzyna Tyła is the sole proprietor and authorized representative of J&L Models Katarzyna Tyła.
Business registration
Our business is registered in CEIDG (Centralna Ewidencja i Informacja o Działalności Gospodarczej), the official Polish register of sole proprietorships maintained by the Polish government. CEIDG is the Polish equivalent of the Handelsregister (Germany) or Registre du Commerce (France) for self-employed business activities. Registration in CEIDG confers full legal standing as a Polish business entity authorized to operate within the European Single Market.
Registration number: 389802181
VAT ID: PL9492040150
Both numbers are publicly verifiable. CEIDG entries can be searched at https://aplikacja.ceidg.gov.pl. EU VAT IDs can be validated through the European Commission VIES system at https://ec.europa.eu/taxation_customs/vies.
Dispute resolution
We aim to resolve all customer concerns directly and quickly. If you have an issue with an order, a product, or any aspect of your purchase, please contact us first at contact@models118.com. In our experience, most issues are resolved within one or two business days through direct communication, often faster than formal procedures.
If a matter cannot be resolved directly, several formal options are available to EU consumers:
1. The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, where you can submit a complaint regarding goods purchased online.
2. We are willing to participate in dispute resolution procedures before a national consumer arbitration board in the consumer’s country of residence.
3. National consumer ombudsmen and consumer protection authorities in each EU member state can also assist with cross-border purchase disputes.
We commit to responding to any formal complaint within 30 days of receipt.
Applicable law and jurisdiction
Polish law governs our business. As J&L Models Katarzyna Tyła is registered and seated in Poland, the operations of Models118 are subject to Polish substantive law, including the Polish Civil Code (Kodeks cywilny) and the Polish Consumer Rights Act of 30 May 2014 (Ustawa o prawach konsumenta, Dz.U. 2014 poz. 827).
EU consumer protection applies alongside Polish law. Under Regulation (EC) No 593/2008 (commonly known as Rome I), Article 6, consumer contracts are governed by the law of the consumer’s country of habitual residence when the business directs commercial activities to that country. Because Models118 operates across all 27 EU member states with localized domains and currencies, EU consumers retain the mandatory protective provisions of their own national consumer law in addition to the protections offered under Polish law.
In practical terms, a consumer in Germany, France, Italy, Spain, or any other EU member state buying from Models118 benefits from both Polish consumer law and the consumer protection rules of their own country. Whichever provides stronger consumer protection in a given situation applies.
Jurisdiction for non-consumer disputes. For disputes that do not fall under EU consumer protection rules (for example, business-to-business transactions), the competent court is the court located in Częstochowa, Poland, the seat of J&L Models Katarzyna Tyła.
Contact
For all inquiries, you can reach us at:
Email: contact@models118.com
Phone: +48 889 077 455 (Monday to Friday, 9:00 to 17:00 CET)
For returns, refunds, or order-related questions, see our Right of withdrawal page or contact our customer service directly.
This imprint was last updated on May 11, 2026.